Refund policy

Returns & Refunds Policy

Thank you for supporting my work. Each piece is made with care, and I want you to be happy with your purchase. Please read the policy below before ordering.

Original Artwork

- I accept returns on original artwork within 14 days of delivery, provided the piece is unused, undamaged, and returned in its original packaging.
- The buyer is responsible for return shipping costs, unless the item arrived damaged or faulty.
- Refunds are issued to the original payment method once the returned item is received and inspected, typically within 5–7 business days.
- Commissioned or custom pieces are final sale and not eligible for return, except in cases of damage in transit (see below).

Prints & Reproductions

- Prints may be returned within 14 days of delivery if unopened and in original condition.
- Due to the nature of printing, prints made to custom sizes or on custom materials are final sale.

Damaged or Faulty Items

- If your artwork or print arrives damaged, please contact me within 48 hours of delivery with photos of the damage and packaging.
- Damaged items will be replaced or refunded in full, including original shipping costs.

Colour & Print Accuracy Disclaimer

We take care to represent our artwork as accurately as possible, but please note:

- Colours may appear slightly different on your screen than in the original artwork or printed piece. This is due to variations in monitor calibration, screen brightness, and device settings, which are beyond our control.
- Photographs of artwork are taken under studio lighting conditions and edited to reflect true-to-life colour as closely as possible, but some variation should be expected.
- If you're purchasing a print, texture, paper stock, and finish can also affect how colours appear compared to a digital image.
- If exact colour matching is essential for your purposes (e.g. matching existing decor), please contact me before purchase to discuss your requirements, or to request additional reference photos.
- Refunds or exchanges will not be offered based solely on minor colour discrepancies between the digital image and the received artwork, provided the piece matches the description and is delivered undamaged.

How to Start a Return

To begin a return or report a damaged item, please email wellsjme@gmail.com with:

1. Your order number
2. The reason for the return
3. Photos of the item (for damage claims)

I'll respond within 2 business days with next steps.

Exchanges

If you'd like a different piece rather than a refund, let me know when you start your return — I'm happy to arrange an exchange where possible, subject to availability.

Questions

If anything about this policy is unclear, or your situation doesn't quite fit the categories above, please reach out — I review these on a case-by-case basis and want to find a fair outcome.