Shipping policy

Shipping Policy

Framed pieces can only be collected in the gallery

 

Processing Time

All artwork is made or prepared to order. Please allow 3–7 business days for processing before your piece ships. Original paintings and large-scale works may require additional preparation time for custom crating; you'll be notified if your order needs more than 7 days.

Packaging

Every artwork is carefully packaged to prevent damage during transit:

- **Works on paper / prints**: shipped flat in rigid mailers or rolled in a protective tube, depending on size

- **Original paintings on canvas**: wrapped in glassine or plastic, then boxed or custom-crated for larger pieces

Shipping Rates & Delivery Times

Domestic (UK) 3 business days, calculated at checkout 

Europe 5–8 business days, Calculated at checkout 

International 7–21 business days, calculated at checkout 

Delivery times are estimates provided by carriers and are not guaranteed. Rates are calculated based on artwork size, weight, and destination.

 

Tracking & Insurance

All shipments include tracking, and a confirmation email with tracking details will be sent once your order ships. Artwork valued over $250 is automatically insured for the full purchase price; additional insurance is available upon request for lower-value pieces.

 

International Orders

International buyers are responsible for any customs duties, import taxes, or VAT assessed by their country. These fees are not included in the purchase price or shipping cost and are collected by the carrier or local customs office upon delivery.

 

Local Pickup

Local pickup is available. Select this option at checkout, and you'll receive an email to arrange a pickup time at the studio/gallery.

 

Damaged or Lost Items

If your artwork arrives damaged, please contact us within **48 hours** of delivery with photos of the damage and packaging. We will arrange a replacement, repair, or refund. For items lost in transit, we will file a claim with the carrier and keep you updated throughout the process.

 

Questions

For questions about an order's shipping status or special shipping requests, please contact us at wellsjme@gmail.com